Wait until you get a reply from IBM before you post the information from the email. An IBM tech support team member should respond to your post and ask you to provide the information that you sent in your email to IBM. Post a message in the SPSS support forums stating that you are having problems generating an offline SPSS activation code. The forums are linked off the SPSS support page. In this event you can request your code by posting a message in the SPSS support forums. If you still don't receive a response from IBM it is possible their automated system is down. You can send the same email you sent before - no need to repeat the process of generating a new authorization code. If after 24 hours you don't receive a response, try sending the email again and also double-check that you used the precise email address, subject line, and email body. Near the beginning of the Fall semester it will probably take about 1-2 hours. Typically you should receive a response back within an hour. It is monitored by an automated computer system that will analyze your email and generate the appropriate response code. The IBM email address that you send your email to is not monitored by humans. It may take anywhere from 15 minutes to 24 hours before you get an email response back from IBM.
Now you'll need to wait for IBM to respond back to your email. After you are done constructing the email send it off to IBM.
The only thing that should be in the body of the email is the text that was displayed in the SPSS License Authorization Wizard program which was what you should have copied to the text file on the USB drive. Also be sure to remove any extra text from the email like your signature. Don't leave any extra blank lines before or after the text you copy-and-pasted. Make sure the body of your email is exactly as what was displayed in the SPSS License Authorization Wizard program. Next open up the text file you created on the USB drive and copy-and-paste the contents of the text file into the new email you are creating. Case sensitivity matters so type the subject line exactly as it was displayed in the SPSS License Authorization Wizard program. Next type in the EXACT email subject line that you took note of in the previous step. In the new email specify in the "To" field the IBM email address you took note of in the previous step. Launch whatever email program you normally use and create a new email.
Now take your USB drive to a different computer that has a working internet connection where you can send emails from.
0 kommentar(er)
